Customer Service

General Q&A for Vasa Trainer Customer Service

Will I still be able to purchase products?
No. As of April 7, 2026, we have paused all e-commerce operations.

Will the website stay online?
Yes. The site will remain live for at least 3 months so you can access product resources, manuals, and training content.

Can I still get support for my Vasa Trainer or SwimErg?
Yes. Use this Contact Us Form and we will do our best to assist during this transition period.

What about replacement parts or repairs?
We will provide guidance where possible during the transition. Availability may be limited.

Is Vasa permanently closing?
Not necessarily. The company is currently for sale, and we are seeking the right buyer to continue the brand.

How can I inquire about purchasing the company?
Please use this Contact Us Form with your interest and background.

What happens after the 3-month period?
Future plans will depend on the transition process and potential new ownership. Updates will be posted on this site.

You can reach us by filling out the Contact Us Form

Do you provide training information/support?

Every Vasa Trainer Pro and Vasa SwimErg includes a complete Training Manual that provides illustrated instructions for proper technique, training programs, and other important information.

You can find a preview of the manuals here:

Trainer Manual       SwimErg Manual

Additional training resources by sport niche are available on our Training Resources page and Videos & Podcast page.