FAQ: Klarna Financing

 

WHAT IS KLARNA?

Klarna is a well-established, global payment solutions company making “Buy Now, Pay Later” online shopping safer and simpler for over 60 million users in 14 countries at over 100,000 retailers. Learn more at Klarna.com. Klarna offers financing for eligible Vasa purchases.

NOTE: Vasa is only offering Klarna as a payment option to US Customers at this time.

 

WHAT IS KLARNA’S ‘BUY NOW, PAY LATER’ OFFERING?

Klarna’s Buy Now, Pay Later is an affordable and highly flexible monthly financing option, which Vasa now offers (currently available only to USA customers) as a payment option at checkout. The line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchase of eligible Vasa products over time.

 

HOW DOES FINANCING WITH KLARNA WORK?

It’s simple! Shop at Vasa and pay Klarna for your purchases over time. At Checkout, just select Klarna as your payment method. Then complete a simple application. You will receive an application approval in seconds, and then you can complete your purchase at Vasa’s checkout. The order will be added to your Klarna account and reflected on your monthly statement from Klarna. You will receive an email notification of your purchase from Klarna and you can manage your account and set up automatic payments at Klarna.com.

 

WHAT IS THE ANNUAL PERCENTAGE RATE?

The Annual Percentage Rate (APR) is based on your individual credit score.

 

WHAT IS THE FINANCING TERM LENGTH?

Financing terms are based on the purchase amount. Please see Financing term tiers below:

$3k – $10k: 36 months

$2k – $3k: 24 months

$1k – $2k: 18 months

$300 – $1k: 12 months

$150 – $350: 6 months

< $150: No Financing Available

 

IS THERE AN ANNUAL FEE?

There is NO annual fee to use Klarna.

 

DOES KLARNA PROTECT MY PERSONAL INFORMATION?

Your privacy and security is very important to Klarna, and the solution is designed to prevent unauthorized use and to protect your personal information. To achieve this, Klarna uses physical, electronic and procedural safeguards to protect your information. For more information, please read Klarna’s terms and conditions.

 

HOW DO I APPLY?

When you reach checkout, select Klarna as your payment method, fill out a simple application and receive an instant decision. If approved, your order will be shipped and processed right away. You can then manage all of your monthly payments and account details in the Klarna app. More information available on the Klarna website. https://www.klarna.com/us/customer-service/

 

DOES KLARNA BUY NOW, PAY LATER IMPACT MY CREDIT SCORE?

With the Buy Now, Pay Later Monthly Financing option, Klarna performs a soft credit check which does not affect your credit score and will not be visible to other lenders.

 

WHAT IF I HAVEN’T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION OR NEED ADDITIONAL HELP WITH MY PAYMENT?

For help with payment information, or if you haven’t received your statement, please contact Klarna’s Customer Service team by visiting their website at klarna.com or calling their Customer Service department at 1-844-KLARNA-1 (1-844-552-7621).

 

WHAT IS WEBBANK AND HOW IS IT RELATED TO KLARNA?

WebBank is the bank lender of your Klarna account. It is an FDIC-insured, state-chartered, industrial bank headquartered in Salt Lake City, Utah. Klarna services your account.

 

IF I’M NOT HAPPY WITH MY VASA PURCHASE, CAN I RETURN IT?

Vasa offers a “satisfaction guaranteed” 90-Day Improvement Guarantee. Simply purchase any machine and use it for up to 90 days; if you are not 100% satisfied with it in every way, you may notify us and return it for a refund. (NOTE: Customer will be responsible for paying all shipping charges plus a “restocking fee” equivalent to 25% of the merchandise price paid.)

Click these links for more details of our Return Policy or our 90-Day Improvement Guarantee.

 

HOW DO RETURNS & REFUNDS WORK FOR BUY NOW, PAY LATER?

If you would like to return a product, please contact Vasa’s Customer Service team at [email protected] to initiate the return. Please note, you will be responsible for paying all shipping charges and a 25% restocking fee will be deducted from your refund per Vasa’s Return Policy. If you used Klarna financing to pay for the product you are returning, you should continue to make payments on your Klarna account while your refund is processed. You can contact Klarna Customer Service team by visiting their website at klarna.com, or calling the phone number on your monthly statement regarding any overpayments or outstanding balances.

 

I LIVE OUTSIDE OF THE UNITED STATES. CAN I USE KLARNA AS A PAYMENT OPTION?

Not at this time. Vasa is currently accepting the Klarna payment for USA customers only. International Klarna payment options may be offered in the future.

 

If you have any further questions, please contact our Customer Support Team and they can better assist you.