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Warranty/Guarantee

90-Day Trial/Guarantee | Warranty Statement | Warranty Claim Information | Warranty Registration

Vasa 90-Day Trial and Improvement Guarantee

Owner and founder Rob Sleamaker sets the bar high for Vasa. As a successful sports physiologist and coach, he's learned that it takes more than a few weeks of training before an athlete will make and see improvements. He wants you to train with your new Vasa Trainer and Vasa Ergometer at your convenience for three months. Rob challenges you to give it a thorough trial and discover for yourself how the Vasa Trainer and the Vasa Ergometer will improve your performance.

IF YOU DON'T SEE A PERFORMANCE IMPROVEMENT in 90 DAYS, or if you find it's not precisely what you've been looking for, we'll refund the full purchase price—no questions asked. You will be responsible only for shipping charges.

Contact us if you have questions.

Vasa Lifetime Warranty

All Vasa Trainers and Vasa Ergometers are guaranteed against all defects in materials and workmanship for as long as you own them. Vasa will repair or replace free of charge any part found to be defective*. This guarantee is valid only when accompanied by dated proof of purchase. (See warranty limitations below.)

Trainer

*Vasa Trainer Warranty Limitations

The Vasa, Inc. lifetime guarantee does not include the stretch cords, webbing straps, hand paddles, handles, pulley cable system or seat carriage rollers, which are considered moving parts (see limited warranty below). Vasa, Inc. will not guarantee against rust, paint peeling, or tarnish if your machine is stored or used in or near the following environments: outdoors near humid, ocean air; outdoors exposed to precipitation and direct sunlight; next to swimming pools with high humidity and/or chemical-rich environments. This guarantee does not apply to damage caused to any part by accident, misuse, abuse, alteration, improper handling and/or improper assembly. In no event will Vasa, Inc. be liable for incidental or consequential damages resulting from a defective unit or improper assembly or use.

Vasa Trainer Limited Warranty

Vasa, Inc. will warranty, for 12 months from the date of purchase, webbing straps, hand paddles, pulley cable system, handles, or seat carriage rollers which are considered moving parts and which are designed to wear well for more than 1 year, but are subject to breakage under abnormal use. This warranty does not apply in the case of damage to any part due to accident, misuse, abuse, alteration, improper handling and/or improper assembly. In no event will Vasa, Inc. be liable for incidental or consequential damages resulting from a defective unit or improper assembly or use.

Vasa, Inc. will warranty, for 6 months from the date of purchase the stretch cords and power cords which are designed to wear well for this period only under normal conditions.

Ergometer

*Vasa Ergometer Warranty Limitations

The Vasa, Inc. lifetime guarantee does not include the Power Meter (monitor) batteries, Power Meter, tether cords, rewind shock cord, hand paddles, handles, or seat carriage rollers, which are considered moving parts (see limited warranty below). Vasa, Inc. will not guarantee against rust, paint peeling, or tarnish if your machine is stored or used in or near the following environments: outdoors near ocean air; outdoors exposed to precipitation, humidity and direct sunlight; next to swimming pools with high humidity and/or chemical-rich environments. This guarantee does not apply to damage caused to any part by accident, misuse, abuse, alteration, improper handling and/or improper assembly. In no event will Vasa, Inc. be liable for incidental or consequential damages resulting from a defective unit or improper assembly or use.

Vasa Ergometer Limited Warranty

Vasa, Inc. will warranty, for 12 months from the date of purchase, the flywheel, Power Meter, hand paddles, handles, tether cords, and seat carriage rollers. Vasa, Inc. will warranty, for 6 months from the date of purchase, the rewind shockcord. These parts are considered moving parts which are designed to wear well for more than the indicated time, but are subject to breakage under abnormal use. This warranty does not apply in the case of damage to any part due to accident, misuse, abuse, alteration, improper handling and/or improper assembly. In no event will Vasa, Inc. be liable for incidental or consequential damages resulting from a defective unit or improper assembly or use.

How to obtain warranty service

STEP 1: Complete the Warranty Claim Form. Include your dated proof of purchase (if available), and a written description of how the part(s) failed, so that we may continue to maintain our highest quality control.

STEP 2: Properly package the defective or malfunctioning part(s). It is the responsibility of the purchaser to ensure that the product is properly packaged and insured for return, as any damage suffered is at the purchaser's risk and is not covered by this guarantee. The purchaser is responsible for all shipping costs.

STEP 3: Ship the defective or malfunctioning part(s) and the Warranty Claim Form to us at the address on the Warranty Claim Form.

STEP 4: Upon receipt of the part(s), we will inspect the defect or damage claimed. Vasa, Inc. retains the option of replacing or repairing the parts. We will send the replacement part or the repaired part back to you in a timely manner.

We at Vasa consistently strive to provide you, the customer, with the highest quality products and best service. If you are ever dissatisfied with any of our products or service, please contact us immediately. We value your business, and it is our primary goal to ensure you are satisfied in every interaction with our company.

Warranty Registration: Activate your Warranty

If you have purchased a new Vasa Trainer or Vasa Ergometer, please activate your warranty today.