1-800-488-8272

General FAQs

General FAQs

Frequently Asked Questions

Product Information: Training and Use

Customer Service

How do I reach you if I have a question and can’t find the answer here?

We’re always ready to answer your questions and provide you with the information you need. You can reach us in any of the following ways:

  1. Call us between 9am-5pm EST, Monday-Friday. Our voice mail will answer at all other times.
    USA/Canada: 1-800-488-VASA (8272)
    International: 1-802-872-7101
  2. E-mail us: info@vasatrainer.com.
  3. Fax us: 1-802-872-7104.
  4. Send us a letter: Vasa, Inc., 1 Allen Martin Drive #5, Essex Junction, Vt., 05452
  5. Request our product brochure and informational DVD at no charge.

We look forward to hearing from you!

How do I check the status of my order?

We strive to ship all orders within 5 business days. During busy periods, the fulfillment time may be longer. If your order is delayed for any reason, a Vasa representative will be in touch on the next business day after you place your order to review the status with you. Otherwise, you will receive an order confirmation on the next business day after you place your order, which will include an estimated ship time. If you have specific questions about your order, either before or after you place it, call us at 1-800-488-VASA (8272) and we will be happy to assist you.

How do I know if my order has shipped?

Once your order is shipped, you will receive a shipping confirmation e-mail that includes an estimated delivery date and a tracking number (if applicable). If you have specific questions about your order, please e-mail Customer Support at info@vasatrainer.com or call us at 1-800-488-VASA (8272).

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What other fees (duty, taxes, etc.) are expected for international customers?

The estimated shipping rates we provide are for the transportation portion only.  Any additional duty, taxes, and/or other customs clearing fees will be the sole responsibility of the buyer.  The carrier will contact the buyer prior to delivery to collect these fees directly.

Visit the FedEx Estimated Duty and Taxes Tool to learn more about the rates in your region.

 

What is the warranty on Vasa products?

Our machines are guaranteed against all defects in materials and workmanship on non-moving parts (the metal frame) for as long as you own your machine, provided it is used according to instructions in a dry, non-corrosive environment. Most moving parts have a one-year warranty, while rubber stretch cords and power cords have a 6-month warranty.

View the full details of our Lifetime Warranty.

If you have a question about a specific warranty issue, please contact us directly or fill out our warranty request form.

What is Vasa’s return policy?

We offer a “satisfaction guaranteed” 90-Day Improvement Guarantee. Simply purchase any machine and use it for up to 90 days; if you are not 100% satisfied with it in every way, you may notify us and return it for a full refund of the purchase price. You will be responsible only for the shipping charges. View the full details of our 90-Day Improvement Guarantee.

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Where can I try out a Vasa before I buy?

We have a worldwide network of Vasa Demo Centers where you can view and/or use a Vasa Trainer or Vasa Ergometer. Check if there’s a location near you.

Is there a Vasa dealer in my country?

We do have authorized Vasa Dealers located throughout the world. See if there’s one in your country.

If you are interested in becoming an authorized dealer in your country, please contact us.

Do you ever sell used or demo machines at a discount?

We do occasionally sell used or demo Vasa Trainers and Ergometers at a discount. If you would like to be put on our waiting list and notified when we have a machine available, please send us an e-mail at info@vasatrainer.com with the following information:

  1. Your name, e-mail address and phone number;
  2. The model/machine you’re interested in.

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I have an old Vasa Trainer or Vasa Ergometer; how can I find out which model I own?

Use this Vasa Model History chart to identify which Vasa Trainer or Vasa Ergometer you own.  If you are still unsure, please contact us and we can check our records for this information.

Do you provide training information / support?

Every Vasa Trainer and Vasa Ergometer comes with a complete Training Manual (Trainer Manual) (Ergometer Manual), which provides illustrated instructions for proper exercise technique, training programs, and other important information. This manual was written by Rob Sleamaker, inventor of the Vasa Trainer and Ergometer and recognized author, sport physiologist and coach. Included with every machine is also an instructional DVD that provides all the basic information you’ll need to use your machine safely and effectively. We also have several technique and training videos on our Web site.

If you have specific training questions you need help with, feel free to call or e-mail us. We enjoy helping our customers achieve their fitness and competition goals!

Call us between 9am-5pm EST, Monday-Friday. Our voice mail will answer at all other times.

USA/Canada: 1-800-488-VASA (8272)

International: 1-802-872-7101

E-mail us: info@vasatrainer.com.

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Billing / Payment

Do you offer a payment plan?

We do not offer a payment plan. Please see below for accepted payment methods.

What payment methods do you accept?

We accept Visa, MasterCard and Discover credit cards, wire transfers, personal / corporate checks (note: U.S. checks only; orders paid by check will be held for two weeks for the funds to clear) and official school purchase orders. You may place your order securely online at any time, or call us directly.

Is it safe to use my credit card?

Shopping online with us is very secure. When placing your order, note that the URL will begin with “https” – this indicates that you are on a secure page, and your information is encrypted with industry standard technology.

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Do you charge sales tax?

Vasa is required to charge sales tax on all orders shipping to Vermont.

Product Information: Training and Use

Which machine is right for me?

While the Trainer and the Ergometer have some crossover benefits, they are designed for very different purposes.

The Vasa Trainer was specifically designed to maximize dry-land strength and conditioning workout programs. It has always been a sport-specific, functional strength training machine. You can do over 200 exercises for strength, endurance, power, and rehabilitation, making the Vasa Trainer one of the most versatile exercise machines available today. It works by lifting your body weight up the inclined monorail and then lowering it back down.

The Vasa Ergometer is ideal for athletes who, for whatever reason (e.g. time, proximity, weather), can't get enough pool/water time. It allows athletes to simulate swim strokes by pulling on cords that drive a fan flywheel with variable wind resistance. It's like a "swimming treadmill" that provides excellent endurance exercise. You can vary the resistance, your stroke rate and your stroke power to fine-tune each workout – from light, range of motion, rehab work to swim-set simulations, or from race intensity simulations to maximum power intervals.

Kayakers and canoe paddlers can connect the Kayak Adapter and Paddle Shaft to the Ergometer drive cords to simulate paddling endurance or anaerobic interval workouts. Cross country skiers can kneel on the bench to simulate double poling and single poling exercises. You can also attach Forearm Cuffs, Ankle Straps for leg exercises, or use the Exercise Handles for a variety of functional upper body exercises.

Every Vasa Ergometer is compatible with the electronic Power Meter (optional), which provides precise, instant feedback for these variables: time; distance; pace; stroke rate; right and left arm force; and watts. If one side is weaker than the other, the monitor displays it. It is ideal for doing repeatable training workouts and for performance testing.

Both the Vasa Trainer and the Vasa Ergometer allow you to work on stroke technique and rehabilitation work. Both contribute to your overall endurance, as well.

Many athletes, coaches and clubs own both the Vasa Trainer and Vasa Ergometer to gain the maximum conditioning benefits and options.

If you would like a personalized recommendation based on your specific training needs and goals, we would love to help you! Please contact us.

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Trainer – All Models

How easy is the Trainer to assemble?

The Vasa Trainer requires very little assembly, as most of the difficult parts are already put together when it arrives to you. Clearly illustrated instructions and all necessary tools are included with every machine. Allow about an hour to complete the assembly. If you need help, please call Vasa's customer service and technical support toll-free at 1.800.488.VASA (8272) M-F, 9am-5pm EST. If you prefer to have the machine fully assembled in advance, we do provide this service for an additional charge of $75.00. Please call us for more information.

How much space does the Trainer take up?

We recommend a usage space of 10’ long by 4’ wide, as this will allow you to achieve the full range of motion in every direction to use the machine successfully.

The Trainer itself is 7’ 7” long x 24” wide. Visit the product page for full specifications.

How do I store the Trainer on the days it’s not in use?

Vasa Trainer Is easy to fold, roll, and storeThe Vasa Trainer folds up easily. Once folded, you can roll the Vasa Trainer around on the caster wheel for storage or transport. Read the owner's manual for full details on how to fold up your Vasa Trainer, as well as suggestions for convenient storage.

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What is included with the Trainer?

Each Vasa Trainer model comes complete with everything you’ll need to do most of the exercises available. This includes the frame, stanchions, strap bar, monorail, seat carriage, padded bench, Webbing Straps, Pulley Cable System, a Stretch Cord, a pair of Exercise Handles, a pair of Swim Paddles and a comprehensive training manual. See our product page for the full details. We also offer several accessories that will widen your options and enhance your machine. These include the Foot Platform, Ankle Straps, Forearm Cuffs, Power Cords, Weight Bracket, XL Bench Upgrade, and Protective Cover.

How much maintenance is required?

Under normal use in dry indoor environments, minimal maintenance is required. Occasional cleaning of the monorail and seat rollers will keep your Vasa Trainer in perfect working order. With heavy use by teams or clubs, or use in corrosive environments such as humid chlorine-rich pool decks or outside in ocean air, regular cleaning and periodic replacement of high-wear moving parts may be necessary. These parts are serviced and/or provided directly from Vasa and are not expensive or difficult to replace. Note that the painted steel parts may eventually corrode in such harsh environments and may need replacement. If you plan to use or store the Vasa Trainer in such harsh environments, we recommend the Trainer Pro SE model, which comes with a stainless steel frame.

Read the owner's manual for complete details.

Which Trainer model is right for me?

Both Vasa Trainer models (Trainer Pro and Trainer Pro SE) function and feel the exact same. The only difference between the two models is in the frame construction. The frame of the Trainer Pro is constructed with epoxy-coated steel, while the frame of the Trainer Pro SE is constructed with stainless steel. The best model for you depends on the location in which you will use and store your Vasa Trainer. The Vasa Trainer Pro, with an epoxy-coated steel frame, is designed for use in dry or moderately harsh environments. It comes with an anodized aluminum monorail, stainless steel telescope tube and stainless steel hardware. The Vasa Trainer Pro SE, with a stainless steel frame, is our premium model and can be used in most environments, from home use to harsher pool or ocean air climates. It comes with stainless steel stanchions, telescope tube, pull-up strap bar and hardware. Please visit the Trainer product page for more information about the different models.

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Is the Trainer safe for people of all ages / abilities?

The Vasa Trainer is simple to use, sturdy in construction and completely safe for use by people of all ages and abilities. Since you use the Trainer by raising a percentage of your body weight against gravity, using natural movements, it is easy to determine a safe operating resistance. If your children safely play on a jungle gym or other playground equipment, then they'll safely enjoy the Vasa Trainer. Research shows that resistance training for children, under adult supervision, is both safe and beneficial. Plus, the entire family will benefit from the variety of training opportunities it provides, no matter what the sport or fitness goal.

Watch Video - The Vasa Trainer is safe for people of all ages and abilities.

Other than swim training, what exercises can I do on the Trainer?

There are over 200 functional exercises for the abdominals, arms, back, chest, shoulders and legs. These include ab crunches, bicep curls, tricep extensions, dips, pull-ups, lat pull-downs, chest presses, lunges, squats, leg curls, leg extensions and leg plyometrics. Visit the Training Resources pages for a full listing of exercises specific to your sport, goals, and more. Each exercise can be performed at a resistance setting that is appropriate for your specific need, be that strength, power, speed, endurance, rehabilitation or flexibility.

The Vasa Trainer can be used for a full body workout

Visit our Training Resources pages for video instruction

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Can I train for all four swimming strokes on the Trainer?

The Vasa Trainer is best suited for training Freestyle, Butterfly and Breast Stroke. In Backstroke, we recommend doing only the finish segment of this stroke. Training for Freestyle, Butterfly and Breast Stroke can be executed in one of several ways. First, you can gain swim-specific strength in each stroke by pulling your body along the inclined monorail and then returning to the start position. Second, you can do isometric exercises by holding a steady position, one segment of the stroke, such as mid-stroke for Butterfly or Freestyle. Third, you can do continuous Freestyle, Butterfly, Breast Stroke or Freestyle Recovery Stroke using the Pulley Cable Attachment. Additionally, you can practice starts and turns by performing leg push-off plyometrics using the Foot Platform. This exercise develops explosive leg power.

Can I accomplish hip roll / body rotation on the Trainer?

Lay on an aeromat pad, rolled up towel, or foam half roll to enhance body roll on the Vasa TrainerAccomplishing the hip roll and body rotation on any swim bench is not realistic and cannot be simulated perfectly. The primary reason is because the axis of rotation while swimming in water is a straight line, head to toe, through the center of your body. On a swim bench, the axis of rotation is about four inches below the stomach, which requires the swimmer to roll over, rather than with, the axis of rotation. In water, the body is buoyant, which allows the swimmer to catch the water at full arm extension and initiate the arm pull with a hip rotation by driving the opposite hip toward the bottom of the pool while pulling with the opposite arm. The hip rotation engages the core abdominal muscles and transfers that energy into the pulling arm. To a small degree, swimmers can condition the core muscles used in hip rotation while training on a swim bench. The padded benches on Vasa Trainer (and Vasa Ergometer) are designed to allow the swimmer to activate and strengthen the core muscles used in hip rotation while performing Freestyle exercises. This is accomplished by simultaneously driving the left hip into the padded bench just at the catch of the right arm, and vice versa. If the swimmer uses proper stroke technique, then hip rotation on the bench will activate the correct muscles of the core torso and will provide better conditioning. The difference between swimming Freestyle on the bench with and without hip rotation is quite noticeable. Swimmers can find slight destabilization and greater activation of core muscles by swimming Freestyle while laying on a long Aeromat pad, a rolled up towel, or a foam half-round placed on top of the Vasa padded bench.

Watch Video - Hip Roll and Body Rotation on the Vasa Trainer

Can I substitute Trainer workouts for pool workouts?

Absolutely. It’s easy to simulate typical pool workouts using the Vasa Trainer. Many swimmers and coaches use the Freestyle exercise to duplicate timed sets or long aerobic workouts. The Vasa Trainer allows you to do swim-specific aerobic or strength sessions effectively, on your own schedule, in the comfort of your own home. Many swim coaches use a Vasa Trainer to keep injured swimmers part of practice, even when they cannot go in the water. Coaches also create dry-land strength training workouts using multiple Vasa Trainers.

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Ergometer – All Models

How easy is the Ergometer to assemble?

The Vasa Ergometer requires very little assembly, as most of the difficult parts are already put together when it arrives to you. Clearly illustrated instructions and all necessary tools are included with every machine. Allow about thirty minutes to complete the assembly. If you need help, please call Vasa's customer service and technical support toll-free at 1.800.488.VASA (8272) M-F, 9am-5pm EST. If you prefer to have the machine fully assembled in advance, we do provide this service for an additional charge of $95.00. Please call us for more information.

How much space does the Ergometer take up?

We recommend a usage space of 10’ long by 4’ wide, as this will allow you to achieve the full range of motion in every direction to use the machine successfully.

The Swim and Kayak Ergometers are 8’ 6” long x 28” wide.

What is the recommended environment for the Ergometer?

The Vasa Ergometer is designed to be used and stored in relatively dry areas with low humidity. Because of its sophisticated electronics and internal configuration, we do not recommend using or storing it for long periods of time in environments with high levels of chlorine or ocean air. If used on pool decks, we strongly recommend placing it on a dry floor during use and then storing it in a dry area with low humidity and low chlorine levels in the air.

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How much maintenance is required?

Regular maintenance of your Vasa Ergometer is an important component of years of enjoyable, functional, and safe use. Maintenance requirements will vary considerably depending on how much use your Vasa Ergometer gets. Please read the guidelines carefully, as these recommendations are made to help you maintain your Vasa Ergometer most effectively.

Read the owner's manual for complete details.

How can I adjust resistance on the Vasa Ergometer?

There are two ways to adjust the resistance you’ll feel on the Vasa Ergometer:

Flywheel: Variable wind resistance feels like swimming in water - the harder you pull, the more resistance you feel.

Damper Door: You can open the door in 7 increments. At setting number 1, the damper door is fully closed, providing the least resistance. It feels like swimming with a current or like paddling downstream. At setting number 7, the door is fully open, providing the most resistance. It feels like swimming against a current or paddling upstream.

NOTE: Tether Cords are rubber cords that are designed to prevent the seat from rolling too far forward. For example, if you set the damper door fully open at number 7 and want to do butterfly intervals applying maximum force, you would attach the tether cord. Every new Vasa Ergometer comes with one tether cord.

Vasa Ergometer Flywheel Vasa Ergometer Damper Door Vasa Ergometer Damper Door Vasa Ergometer Tether Cord
Flywheel Damper Door Tether Cord

Which Ergometer model is right for me?

The Vasa Ergometer is currently available in multiple options, including: Swim and Kayak.

The Swim version includes handles and swim paddles. It is perfect for swimmers, triathletes, and anyone looking for a freestanding, versatile unit.

The Kayak version comes with a foot brace, kayak paddle shaft, an alternative monitor mount, and a pair of exercise handles. By purchasing the swim paddles and a few minor adjustments, the Kayak version can also be used for swimming exercises.

The SpaceSaver version comes with a wall mounting bracket, exercise handles and swim paddles. It is can be used with most standard freestanding benches (sold separately) for a wide variety of exercise options. All versions allow you to attach Ankle Straps for leg exercises or use the Exercise Handles for a variety of functional upper body exercises. Cross Country Skiiers should contact Vasa to discuss which version is best for their training needs.

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Is the Ergometer safe for people of all ages / abilities?

The Vasa Ergometer is simple to use, sturdy in construction and completely safe for use by people of all ages and abilities. It is easy to determine a safe operating resistance. If your children safely play on a jungle gym or other playground equipment, then they'll safely enjoy the Vasa Ergometer.

Watch Video - Is the Vasa Ergometer safe for people of all ages and abilities?

What exercises can I do on the Ergometer?

The Vasa Ergometer can be used for a wide range of exercisesYou can perform a wide range of exercises on the Vasa Ergometer, including exercises that build aerobic and anaerobic power, functional training exercises, rehabilitation, injury prevention, and general conditioning. You can simulate swimming and surfing strokes or kayaking and paddling strokes, as well as exercises for strengthening your abdominals, arms, back, chest, shoulders and legs. Each exercise can be performed at a resistance setting that is appropriate for your specific need, be that strength, power, speed, endurance, rehabilitation or flexibility.

Can I accomplish hip roll / body rotation on the Ergometer?

Accomplishing the hip roll and body rotation on any swim bench is not realistic and cannot be simulated perfectly. The primary reason is because the axis of rotation while swimming in water is a straight line, head to toe, through the center of your body. On a swim bench, the axis of rotation is about four inches below the stomach, which requires the swimmer to roll over, rather than with, the axis of rotation. In water, the body is buoyant, which allows the swimmer to catch the water at full arm extension and initiate the arm pull with a hip rotation by driving the opposite hip toward the bottom of the pool while pulling with the opposite arm. The hip rotation engages the core abdominal muscles and transfers that energy into the pulling arm. To a small degree, swimmers can condition the core muscles used in hip rotation while training on a swim bench. The padded benches on Vasa Ergometer (and Vasa Trainer) are designed to allow the swimmer to activate and strengthen the core muscles used in hip rotation while performing Freestyle exercises. This is accomplished by simultaneously driving the left hip into the padded bench just at the catch of the right arm, and vice versa. If the swimmer uses proper stroke technique, then hip rotation on the bench will activate the correct muscles of the core torso and will provide better conditioning. The difference between swimming Freestyle on the bench with and without hip rotation is quite noticeable. Swimmers can find slight destabilization and greater activation of core muscles by swimming Freestyle while laying on a long Aeromat pad, a rolled up towel, or a foam half-round placed on top of the Vasa padded bench.

Watch Video - Can I accomplish hip roll / body rotation on the Ergometer?

Can I substitute Ergometer workouts for pool workouts?

Absolutely. It’s easy to simulate typical pool workouts using the Vasa Ergometer. Many swimmers and coaches use the Freestyle exercise to duplicate timed sets or long aerobic workouts. The Vasa Ergometer allows you to do swim-specific aerobic or strength sessions effectively, on your own schedule, in the comfort of your own home. The gains made by using the Ergometer are easily transferred to the water.

World Masters Swimmer of the Year, Karlyn Pipes, talks about using the Vasa Ergometer as a substitute for the pool:

Watch Video - Can I substitute Ergometer workouts for pool workouts?

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What performance metrics does the Power Meter provide?

Vasa Ergometer's patented Power Meter The Vasa Ergometer’s patented force measuring and electronic Power Meter provides accurate measurement of time, distance, pace, stroke rate, right and left arm force and watts. The Vasa Ergometer’s precise force measurement system allows for repeatable performance testing and training. This ensures that measurements taken over time and on different Vasa Ergometers will be accurate and comparable. There is a SWIM mode and KAYAK mode which will display distances relevant to each sport.

The Power Meter displays the following performance measures:

  • Time: Keeps track of the elapsed time of your workout.
  • Meters: The number of meters accumulated since beginning the workout.
  • Average Watts: The average power output in watts since beginning the workout.
  • Calories: The accumulated calories expended during the workout.
  • Pace/100M: The average speed per 100 meters.
  • Stroke Rate (SPM): Stroke rate or tempo in Strokes per Minute (SPM).
  • Right and left arm force: The average force applied per stroke.
  • Peak Force: Additional display option.
  • Watts: The average amount of power exerted. The larger the number, the more power you’re generating.

Watch Video - Vasa Ergometer performance monitor

View a short video on the Power Meter.

Read the owner's manual for complete details.

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If I buy an Ergometer without a Power Meter, how do I add one later?

You can purchase the Electronics Upgrade Kit, which will allow your Vasa Ergometer to display reliable data on the Power Meter. The upgrade will require you to convert a few internal components within the front end assembly in order to connect the Power Meter. Installation is relatively simple and can be done at any time. Please contact us with any questions.